If you require help with an issue which is not currently listed in this help section, please feel free to contact us at and we will do our best to resolve any queries you may have.

Why has my video been processing for over an hour?

This could be due to our encoders not being able to process the video file you submitted to the site. This is usually due to the video using a codec that can't be processed on the site.

We suggest that you delete the video, and convert the video file using movie editing software such as Movie Maker (in Windows), or iMovie (for Apple Macs). We suggest either converting the file into either an MPEG file or a WMV, but please ensure that the file is below 100MB after conversion.

Alternatively, you can contact us and we will try looking at the source video and tell you what why the video is still processing and look at possible solutions for you.